Order in, pick up locally
Reserve products from our online range and collect them from our shop on Nailsea High Street, North Somerset. No online payment, no deposit and no obligation to buy.
How it works
Reserving is optional and is simply a request to the shop. We check the item, confirm the details with you, and let you know when it is ready.
Find the item in our online catalogue, or tell us the product name, size or brand you need. Each product page shows a product reference to quote.
Use the email button on the product page, call the shop or ask at the counter. Where a product page shows a “Reserve for collection” button, you can use that instead. Tell us the item, the quantity, your name and how to contact you.
Many catalogue items are held by one of our regular suppliers rather than on our shelves. We order these in for you, normally with our weekly delivery to the shop.
We reply to confirm whether the item is available, the price, and when we expect it to be ready. We only give a collection date once our supplier has confirmed it.
When your item arrives at the shop we contact you, and we hold it for one week. Ask if you need us to keep it longer.
Come to 90 High Street, Nailsea, see the item and pay at the counter if you decide to buy. There is nothing to pay online and nothing to pay in advance.
Shelf or supplier
Everyday hardware, paint and decorating, plumbing, tools, garden and household lines that we keep in the shop. You don't need to reserve these: just come in, or call to check what is in today. Shelf prices are set in the shop.
The wider online catalogue. These items are ordered in for you, normally with our weekly delivery, and collected from the shop once we have confirmed they are ready. Online prices are for these supplier-order items.
Questions
No. The catalogue includes thousands of products we can order in from our suppliers, as well as products we may already have in the shop. Live Nailsea shop stock is not shown online yet, so “Available to order” means the item can be ordered from our supplier, not that it is on our shelves today.
Call us on 01275 853368 before you travel. We can check the shelves and tell you whether we have it now or can order it in.
Supplier-order items normally arrive with our weekly delivery. Supplier stock and delivery times can change, so we confirm the expected collection date when we reply to your request, and we tell you if anything changes.
A request is not confirmed until we reply. We will tell you whether the item is available, the price we will charge, and when we expect it to be ready. We contact you again when it is ready to collect.
No. You do not pay anything online or in advance, and there is no charge for reserving or collecting an item. You pay at the counter when you collect, if you decide to buy.
No. A reservation is not a purchase, and you are free to decide not to buy when you see the item. If you change your mind before collection, please let us know so we can offer it to someone else.
Not always. Online catalogue prices are for items ordered in from our suppliers. The same product on our shelves on the day may have a different price, because we may buy it through a different supplier. The price we confirm in our reply is the price we charge for your reserved item.
We hold a reserved item for one week after telling you it is ready. After that we may return it to stock or sell it to another customer. Just ask if you need longer.
From John Brown Hardware, 90 High Street, Nailsea, Bristol BS48 1AS, during opening hours: Monday–Saturday 08:30–17:00 · Sunday closed.
The full details are in our Terms & Conditions and Returns & Refunds policy.